Terms of Service

Last updated: September 14, 2026

These terms are the agreement between you and HiveOps Inc. ("HiveOps", "we", "us") for using HiveOps, including HiveOps Database Service (also called HiveOps Postgres), the console at hiveops.io, and the HiveOps API (together, "the Service"). If you use the Service for a company or other organization, you agree to these terms on its behalf, you confirm you have the authority to do so, and "you" means that organization.

The Privacy Policy and the Acceptable Use Policy are part of these terms.

1. Who may use HiveOps

You must be at least 18 years old and able to enter into a binding contract.

To create an account you sign in with Google or GitHub, verify a mobile number, and add a payment card, including for the free plan. We do this to keep out automated and abusive sign-ups, and we may refuse an email address from a disposable email service. We may review new accounts before they are activated, and we may decline an account without giving a reason.

Each person may hold one account, and each mobile number and each card may be used for one free organization.

2. Your account and your organization

You are responsible for everything done through your account, and for keeping your sign-in, database passwords and API credentials secure. Tell us at [email protected] as soon as you believe any of them has been compromised.

Databases belong to an organization. The owner of an organization decides who else is a member and what each member may do, and is responsible for what its members do.

3. The Service and its plans

What each plan includes, and what it costs, is published on the pricing page.

Memory and CPU are shared. Each database is guaranteed a small share of its server's memory and CPU, and may use up to its plan's figure when the server has it to give. They are never dedicated to one database.

High availability. On paid plans each database is kept on several nodes with automatic failover.

Backups. Paid plans include backups kept for the period their plan states. Backups reduce the chance of losing data, and they are not a guarantee against it: keep your own copy of anything you cannot afford to lose.

The free plan has limits of its own, which include:

• one database, with the storage the pricing page states, and no backups or high availability;
• a database that has not been used for 24 hours is paused, and starts again when you resume it from the console;
• a database that has been paused for 90 days is deleted, after we have emailed the organization's owner to warn them;
• outbound email cannot be sent from the free plan.

Egress. The data transfer figures on the pricing page are fair-use limits. If an organization goes well beyond its plan's figure, we will contact you before we limit it.

No service level agreement. We work hard to keep the Service available, and we do not guarantee that it will be uninterrupted or free of errors. We may carry out maintenance, and we tell you in advance when we can.

Changes to the Service. We improve and change the Service over time. If we make a change that materially reduces what a paid plan includes, we will tell you at least 30 days before it takes effect.

4. Your data

What you put in the Service is yours. You keep every right you have in the data you store in your databases and anything else you upload ("Your Data"). You give us permission to host, copy, transmit and process Your Data only as needed to provide the Service to you.

We do not look at Your Data, except when you ask us to for support, when needed to keep the Service secure or to investigate a breach of the Acceptable Use Policy, or when the law requires it. We do not sell Your Data, and we do not use it to train AI models.

Where it is kept. Your databases are hosted in Canada, in the region you choose. The Privacy Policy says where the information about your account is kept.

You are responsible for Your Data, including having the right to store it and meeting any law that applies to it. If Your Data includes personal information about other people, you are responsible for their consent and for how that information is used.

5. Fees and payment

Plans are billed monthly, in advance. Customers with a Canadian billing address pay in Canadian dollars, and everyone else pays in US dollars, at the prices on the pricing page. Use beyond a plan's included figures, such as storage over the plan, is billed at the end of the month in which it happened.

Taxes. Prices do not include taxes. We add the sales taxes we are required to collect, such as GST and HST.

Your card. You authorize us, through our payment processor Stripe, to charge your card for your plan, your usage and applicable taxes. To verify a card on the free plan we may place a temporary authorization on it, which is released and is not a charge.

Your subscription renews each month until you cancel it.

Price changes. We tell you at least 30 days before a change to the price of your plan takes effect, and you may cancel before it does.

If a payment fails, we will try again and email you. If it is still unpaid 14 days later, we may suspend the organization's paid databases until it is paid, and section 8 applies if it remains unpaid.

Questions about a charge go to [email protected] within 60 days of the charge.

6. Cancelling and changing plans

You may cancel at any time, from the console or by emailing [email protected]. Your plan continues until the end of the month you have paid for, and we do not refund the unused part of a month, except where the law requires it.

Upgrading takes effect immediately, and the difference is charged for the rest of the month. Downgrading takes effect at the start of the next month, and your databases must fit within the smaller plan by then.

7. Acceptable use

You must follow the Acceptable Use Policy, and make sure that everyone who uses the Service through your account, including your own users, follows it too.

8. Suspension and termination

You may close your account at any time.

We may suspend or close an account that breaches these terms or the Acceptable Use Policy, that is unpaid as section 5 describes, or where the law requires us to. We give notice and a chance to fix the problem where that is reasonable. We may act immediately where there is a risk to the Service, to other customers or to anyone else, or where the activity is illegal.

What happens to your databases. When an account is closed or a paid plan ends without being renewed, its databases are stopped and kept for 30 days so that you can export your data. After those 30 days they are deleted permanently, and their backups are deleted when their retention period ends. We may delete data sooner, or keep it longer, where the law requires us to or where the account was closed for illegal activity.

Sections 4, 5 (for amounts already owed), 10, 11, 12, 13 and 14 continue after the account is closed.

9. Our intellectual property

HiveOps, its software, its website and its brand belong to us or to our licensors. These terms give you the right to use the Service as they describe, and no other rights in it. If you send us feedback, we may use it without owing you anything.

10. Disclaimer

To the extent the law allows, the Service is provided "as is" and "as available", and we make no warranties or conditions beyond those these terms state, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the extent the law allows:

• neither party is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue or goodwill;
• our total liability arising out of or relating to these terms or the Service is limited to the greater of the fees you paid us in the 12 months before the event that gave rise to the claim, and CAD 100.

These limits do not apply to liability that cannot be limited by law, including liability for fraud, gross negligence or intentional misconduct.

12. Indemnity

If you use the Service for a business, you will compensate us for any loss, liability or reasonable legal cost arising from a third party's claim about Your Data or about your breach of these terms or the Acceptable Use Policy.

13. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction over any dispute arising from them.

If you are a consumer, nothing in this section takes away a right you have under the consumer protection law of the province or country where you live, including the right to bring a claim in its courts.

14. General

Changes to these terms. We may update these terms. If a change is material, we will email the owners of every organization at least 30 days before it takes effect, and the date at the top of this page shows the latest version. If you do not agree with a change, you may cancel before it takes effect.

The whole agreement. These terms, with the Privacy Policy and the Acceptable Use Policy, are the whole agreement between you and us about the Service.

Assignment. You may not transfer these terms without our written consent. We may transfer them to a company that acquires our business, and we will tell you if we do.

Events beyond our control. Neither party is responsible for a failure caused by events beyond its reasonable control.

Severability and waiver. If a part of these terms cannot be enforced, the rest still applies. Not enforcing a part of these terms is not a waiver of it.

Language. You and we have asked that these terms and all related documents be written in English.

15. Contact

HiveOps Inc., [registered address]

• Questions about these terms: [email protected]
• Support and billing: [email protected]